Please retain your code cards and transaction ID numbers for future reference as they are vital to investigating any code redemption issue. From here, you can access the Packs section and open your virtual products.įor code redemption issues, please submit a ticket via our support portal by logging in to with your Trainer Club account. To access the Packs section, navigate to your Collection screen either through the Go to your Collection button that displays when redeeming products, or by opening the Cards menu near the top left of the screen and selecting Collection. Once redeemed, your virtual product will either be redeemed to your collection automatically, or, in the case of most booster packs and theme decks, a pack will be sent to the Packs section of your Collection in the Pokémon TCG Online game client. Finally, to receive your virtual products on the Claim Your Rewards screen, you must check each item first, and then click Claim Now.Repeat for any additional redemption codes. If it is not valid, the Claim Your Rewards screen will display the reason why. Once you submit a code, it will automatically be checked for validity. Enter your redemption code and click Submit Code.Enter your information and then check the I'm not a robot Captcha box.Be sure you are logged in to the account on which you wish to receive the virtual items that the code unlocks.From the official Pokémon website, click the Play icon on the top banner and then select Redeem Pokémon TCG Online Codes on to open the Code Redemption form.To receive the virtual products on the Claim Your Rewards screen, check each item, and then click Claim Now. If it’s not valid, the Claim Your Rewards screen will display the reason why. Once you submit a code, the game client will automatically check that it's valid. From here you can enter your code manually, or redeem it with your webcam via the QR Code Reader. From the Shopping Cart menu, select Redeem Codes.The Pokémon TCGO game client (in-game). There are two ways to redeem your code card: How to Redeem Code Cards for the Pokémon TCG Online If the product does not have this symbol on the back, it does NOT contain a code card and will NOT grant virtual products in the online game. Only products with this symbol contain code cards for the Pokémon TCG Online. Make sure the back of the product you purchased has the Pokémon TCG Online symbol. We recommend confirming with your local retailer(s) to ensure they sell the product you're looking for. Pokémon TCG products can be purchased at major retailers or local shops. To receive virtual products in the Pokémon TCG Online, you must obtain a code card from a physical product.
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